Six Lessons From This Mobile Banking App Assessment It’s also surprising that neither Chase nor Bank of America were among the nine banks/fintechs providing this. ![]() It’s hard to believe that it’s 2022 and only nine of the 24 mobile banking apps reviewed have fully digital account opening. As I wrote here, chatbots will become ubiquitous in banks because of the need for speed, data, and personalization. Just two banks-Chase and Capital One-provide an AI chatbot within their mobile banking app. Capital One, Bank of America, Wells Fargo, and Varo Bank, however, give customers the ability to view recurring bills, subscriptions, and memberships in the mobile banking app. Generally speaking, subscription management is a set of capabilities missing from practically every bank’s and fintech’s mobile banking app.
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